Join the Mend Team!

It’s an exciting time to be at Mend.
Here, helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At Mend we are building a strong, diverse team of curious,
creative people who support each other and produce innovative software products.

Frontline Support Engineer

Remote, Haifa, Haifa District, Israel

The Company: Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel-Aviv as well as a global workforce of remote workers. 

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer’s perspective
  • We are better together

In this role, you will provide support services to Mend customers and prospects by assisting with license and source code matching resolution queries, troubleshooting and reproducing issues, devising workarounds, and escalating complex investigations to senior staff and other departments.

Requirements-

  • Bachelor’s degree in Computer Science or related field or practical software engineering.
  • Experience working with Windows/Linux operating systems.
  • Knowledge or exposure to development environments (e.g. Java, JavaScript, Python, .NET)
  • Excellent analytical and problem-solving skills.
  • Outstanding communications skills in English (written and verbal)
  • Willing to work flexible hours as requested to cover continental US time zones.
  • Working days- Monday-Friday
  •  

Considered a plus:

  • Knowledge of open-source software practices.
  • Experience with SDLC and DevOps tools (e.g. GitHub, Azure DevOps, Jenkins)
  • Knowledge of SaaS environments (e.g. AWS, MS Azure)