Join the Mend Team!

It’s an exciting time to be at Mend.
Here, helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At Mend we are building a strong, diverse team of curious, creative people who support each other and produce innovative software products.

Customer Success Manager

Remote, Giv’atayim, Tel Aviv District, Israel

 The Company: Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel Aviv as well as a global workforce of remote workers. 

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer perspective
  • We are better together

Mend is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team!

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.

The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customers’ business needs, strong technical orientation, and ability to custom-tailor solutions for a variety of scenarios.

 

Responsibilities

  • Develop and maintain strong relationships at all levels within the customer organization.
  • Be responsible for all the deployment and onboarding of the account.
  • Develop technical proficiency with all Mend solutions.
  • Become the customer’s trusted advisor throughout the entire customer life cycle (Implementation, Adoption, Proficiency, expansion, renewal.)
  • Working closely with Solution Architects, Solution Engineering, product management, customer support, and sales teams.
  • Develop, deliver, and execute customer success plans which outline critical success factors And Measures for Success.
  • Drive customer adoption through training and development of best practices to continually Create incremental value.
  • Monitor the adoption rates of assigned accounts; help align customer use cases with their Business objectives.
  • Maintain strong customer retention rates aligned with corporate goals and execute license Renewals business.

Requirements

  • At least 5 years of relevant work experience in a customer-facing role with enterprise accounts: customer success (high touch), professional services, or account management roles.
  • English level – mother tongue
  • SaaS experience preferred!
  • Proven knowledge of development environment & related issues and tools like- Docker, Maven, GitHub, Jenkins etc.
  • Strong technical and problem-solving skills.
  • Proven track record in delivering great value to your customers.
  • Self-motivated, proactive team player, self-learning ability! 
  • Strong communication and interpersonal skills.
  • Bachelor’s Degree or higher in a related field.