It’s an exciting time to be at Mend.
Here, helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.
The Company: Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel-Aviv as well as a global workforce of remote workers.
Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:
Reporting to the Global Director of Customer Success, this role will lead a team of Customer Success Managers that both support new customers and existing customers. The objectives and key results of the role include: driving active usage and adoption, building a Customer Success team, making team successful, improving net retention and expansion, and mitigating risk.
Above all, this person should be focused on helping Mend Customers get the most value possible out of Mend’s product. In this role, the candidate will be expected to drive and define the team’s focus and processes.
To be successful in this role the candidate must have a customer-centric mindset, be able to motivate and develop customer success managers and use data to drive team direction. The candidate should also be prepared to work directly with customers alongside Solution Engineers, Enterprise and Commercial Sales Managers, Renewals and fellow Customer Success Managers.
This is an opportunity for a candidate to join a collaborative management team and to help define the future direction of Customer Success at Mend.