Join the Mend Team!

It’s an exciting time to be at Mend.
Here, helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At Mend we are building a strong, diverse team of curious, creative people who support each other and produce innovative software products.

Sales Account Manager

Giv’atayim, Tel Aviv District, Israel

 The Company: Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel Aviv as well as a global workforce of remote workers. 

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer perspective
  • We are better together

Mend is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our international sales team!

 

Responsibilities

  • Ownership of subscription renewal process with existing customers.
  • Meet and exceed renewal ratio targets.
  • Identify upsell opportunities and maximize the customers’ lifetime value.
  • Developing strong relationships with customers, connecting with key business executives and stakeholders.
  • Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
  • Responding to customers’ requests for information about proposals and quotes.
  • Develop business and technical proficiency with all Mend solutions.
  • Monitor customer satisfaction across service lines.

 

 

 

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager.
  • Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
  • Proven experience from B2B SaaS companies.
  • Experience delivering client-focused solutions to customer needs.
  • Excellent communication and presentation skills.
  • Bachelors’ degree in a related field.
  • Extremely well organized and a strategic thinker.