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CVE-2024-29185

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Date: March 22, 2024

FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command injection in the tools.php source file. The value of the php path parameter is being execut as an OS command by the shell exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the App Key of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the App Key, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.

Language: PHP

Severity Score

Severity Score

Weakness Type (CWE)

OS Command Injections

CWE-78

Top Fix

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Upgrade Version

Upgrade to version 1.8.128

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CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): HIGH
Privileges Required (PR): NONE
User Interaction (UI): NONE
Scope (S): CHANGED
Confidentiality (C): HIGH
Integrity (I): HIGH
Availability (A): HIGH

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