Join the Mend Team!

It’s an exciting time to be at Mend.
Here, helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At Mend we are building a strong, diverse team of curious,
creative people who support each other and produce innovative software products.

Technical Support Engineer

Remote, Boston, MA, United States

The Company: Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel-Aviv as well as a global workforce of remote workers. 

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer perspective
  • We are better together

Our America’s Mend Technical Support team continues to expand. We are looking for talented Technical Support Engineers passionate about the challenges surrounding security and compliance associated with the use of open-source and closed-source software, specifically in the Software Composition Analysis (SCA) and Static Application Security Testing (SAST) fields. The ideal candidate is innately curious and has a high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing Mend’s offerings inside out, our Technical Support Engineers get deep hands-on experience on a multitude of cutting-edge tools including software package managers, source code management (SCM) systems, CI/CD solutions, containers, orchestration, and much more. 

Location: United States (Home Office)

In this role, you will join a team of out-of-the-box thinkers who are outstanding communicators and relentless about getting things done. As part of your responsibilities, you will provide support services to Mend customers and prospects by troubleshooting, replicating, and devising workarounds and solutions to customer issues as well as working closely with other departments (R&D, Product Management) to resolve them. The technical problems you will work on are complex in nature and will constantly push your understanding of computing systems to the next level. If you are excited about the idea of becoming a part of this team, this is the job for you!

Required Qualifications:

  • Bachelor’s Degree in an IT-related field and 3+ years of experience in Technical Support or equivalent customer-facing technical role, or 5+ years in an equivalent technical role
  • Experience with programming environments – not necessarily as a developer (e.g. Java, Python, JavaScript, C#, Ruby, C++, etc.)
  • Experience with supporting cloud-based applications
  • Experience with various operating systems (e.g. Windows, Linux, OS X)
  • Proficiency with command line interface (CLI) shells (e.g. Bash, PowerShell, DOS)
  • Experience with ticketing systems (e.g. Salesforce, Jira)
  • Excellent analytical and problem-solving skills 
  • Customer-oriented with outstanding communications skills in English (written and verbal)

Considered a plus:

  • Experience with Software Composition Analysis (SCA) or Static Application Security Testing (SAST) solutions – Big plus
  • Experience with software development build tools (e.g. NPM, NuGet, Maven, Gradle, Pip) – Big plus 
  • Experience with SDLC and DevOps tools (e.g. GitHub, GitLab, BitBucket, JFrog Artifactory, Azure DevOps, Jenkins, TeamCity) – Big plus
  • Experience with containerization (e.g. Docker, Kubernetes, OpenShift, etc.)
  • Familiarity with cloud environments (AWS, MS Azure)
  • Familiarity with infrastructure as code (IaC) (e.g. Terraform, Ansible, AWS CloudFormation, etc.)

The Benefits: Mend lives out its employee-centric culture by providing comprehensive benefits to its employees:

  • Competitive compensation
  • Affordable Health Insurances (8 plans to choose from), Dental and Vision
  • Flexible and Generous PTO
  • 401k with company match
  • Equity
  • Paid Parental Leave
  • Monthly Work from Home Allowance
  • One Time Home Office Set-up Stipend for Remote Roles
  • Monthly team social events (locally and virtually)
  • Collaborative and innovative environment
  • Leadership that supports and encourages professional growth and development

Mend is an EEO Employer.