Join the Mend Team!

It’s an exciting time to be at Mend.
Here, helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At Mend we are building a strong, diverse team of curious, creative people who support each other and produce innovative software products.

Professional Services Engineer

Giv’atayim, Tel Aviv District, Israel

 The Company: Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel Aviv as well as a global workforce of remote workers. 

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer perspective
  • We are better together

Mend is seeking a highly motivated and experienced engineer for the International Professional Services team!

Responsibilities

As a Professional Services Engineer, you will be part of the Customer Experience department. You will become a trusted advisor for Mend’s customers and will be engaging with them to understand their needs, assist them with ensuring the successful implementation of Mend’s solutions and develop extensions to Mend’s products to complement their requirements. You will also work closely with the Product Management, Engineering, Sales and Customer Success teams, and will be the customer voice in internal discussions. This is a hands-on position where you will have a direct impact on customers, combining aspects of consultation and solution architecture, as well as application development.



Requirements

  • 3+ years of experience in a technically oriented, customer-facing role (Professional Services, Solution Architecture, Sales Engineering, Technical Account Management, Customer Support, etc.), preferably with SaaS products.
  • Strong interpersonal skills and service orientation.
  • Outstanding written and verbal communication skills, including the ability to communicate with both technical and non-technical stakeholders.
  • Ability to present to an audience and effectively convey ideas and concepts.
  • A clear understanding of the software development process, from requirement gathering and design through delivery.
  • Ability to understand and transform business requirements to technical requirements, and vice versa.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to multitask, manage time, and cope well with constant context-switch.
  • Experience working with enterprise customers and complex environments.
  • Familiarity with CI/CD flows and software development best practices.
  • Hands-on experience with software development or scripting, specifically in Python, Go, JavaScript, and shell.
  • Advantage: experience with DevOps tools, developer integrations and REST API
  • Advantage: Understanding of container technologies and orchestration tools
  • Advantage: Full-stack development
  • Advantage: Familiarity with the Application Security market