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Helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At we are building a strong, diverse team of curious, creative people who support each other and produce innovative software products.

Technical Support Engineer (Tier 2/3)

Giv’atayim, Tel Aviv District, Israel

 Mend is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use.

 A Technical Support Engineer at Mend is a jack of all trades – knows the product inside out, is relentless about getting things done, an out-of-the-box thinker, a master of prioritization, and one who lives equally well on the cloud and on-premise. Support Engineers at Mend are excellent communicators, customer-centric, and contributors of knowledge. They understand the customers’ needs and deliver solutions. As a member of the worldwide support team, the Support Engineer will provide support services to Mend customers and prospects, troubleshoot, reproduce, and devise workarounds to customer issues and work closely with other departments (e.g. Engineering, QA) to resolve them.

Position location- Hybrid model- 3 days WFH and 2 days from our offices in Givatayim


  • At least 3 years of experience in Technical Support in the Enterprise Software industry – Must.
  • Engineering experience- Big plus.
  • BSc degree in Computer Science or related field.
  • Experience working on different operating systems (UNIX/LINUX) is a must.
  •  Knowledge of programming environments, SDLC and DevOps tools (Maven, Jenkins, CI/CD Servers etc.) – big advantage.
  •  Experience working with R&D and other teams.
  •  Excellent analytic and problem-solving skills with a strong sense of customer commitment.
  •  Customer-oriented with excellent communication (written and verbal) and interpersonal skills.
  •  Research and troubleshooting abilities.
  •  Willing to work on flexible hours.
  •  Willingness to work Mon.-Fri.–MUST
  •  Able to think quickly under pressure and to communicate effectively.