Professional Services Engineer

Giv’atayim, Tel Aviv District, Israel

About the position: Mend.io is seeking a talented professional services engineer with a strong technical background looking to grow their skills and career at a cutting-edge AppSec technology company. The professional services engineer plays a key role in bridging Pre- and Post-Sales, Customer Success, Product, and R&D.

**In this position, you’ll be working in a hybrid model: three days remotely from home and two days at the office


Responsibilities:

  • Become a go-to technical expert on the Mend Software Composition Analysis (SCA) solution.
  • Assist enterprise customers to plan, deploy and roll out the Mend solution utilizing industry best practices.
  • Assist customer application teams onboard to Mend.
  • Lead technical meetings with customers.
  • Actively participate in pre-and post-sales technical discussions.
  • Document, track, and pro-active follow-up on customer issues.
  • Provide valuable feedback to Product and R&D teams for existing and new solution integrations.

Requirements:

  • At least 3 years of application development or DevOps experience.
  • B.S. in Computer Science or related field.
  • Experience with Continuous Integration & Continuous Delivery (CI/CD) tools.
  • Experience with Git.
  • Experience with Cloud and On-prem deployments.
  • Experience with Docker and container orchestration platforms.
  • Linux experience is a must.
  • Excellent analytic and problem-solving skills with a strong sense of customer commitment.
  • Able to think quickly under pressure and to communicate effectively.
  • Excellent spoken and written English is a must!


The Company: Mend.io offers an enterprise suite of application security tools designed to help organizations build and manage a mature, proactive AppSec program. Mend.io supports both developers and security teams by giving each team different, but complementary, tools to work with—enabling them to stop chasing vulnerabilities and start proactively managing application risk.

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer’s perspective
  • We are better together


Mend.io’s EEO Statement

Mend.io is an equal-opportunity employer committed to encouraging and celebrating its diverse and inclusive workforce. We welcome all without regard to age, race, color, religion, gender identity and expression, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, citizenship, national origin, disability, military status, veteran status, political affiliation, or any other protected characteristics. All aspects of employment including hiring, training, advancement, and discipline will be solely based on merit and qualifications related to professional competence. Mend.io operates on a principle of mutual respect and acceptance, and every employee must follow Mend.io’s anti-harassment and anti-discrimination company policies.

Mend.io’s Diversity Commitment

At Mend.io, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. Mend.io is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.

Please review our Candidate Privacy Policy.

Mend.io offers an enterprise suite of application security tools designed to help leading organizations build and manage mature AppSec programs, enabling them to stop chasing vulnerabilities and start proactively managing application risk.

;