Mend.io Responsible Disclosure Policy
At Mend.io, the security and privacy of our users and systems are core priorities. We welcome contributions from the security community and encourage responsible reporting of vulnerabilities. If you’ve discovered a potential security issue in one of our systems, products, or websites, we want to hear from you. We appreciate your help!
How to report a vulnerability:
If you identify a security vulnerability, please report it per the instructions below and include as much detail as possible to help us reproduce and understand the issue, such as:
- A description of the vulnerability
- Steps to reproduce
- The affected system, service, or URL
- Any supporting materials (screenshots, code snippets, proof-of-concept)
- Your identifying information
You may choose to report anonymously, but please note that we may not be able to provide follow-up communication if you do not identify yourself.
For any questions, you may also contact us via email at security@mend.io.
Please Do:
- Act in good faith and avoid privacy violations, data destruction, or service disruption
- Only access, modify, or interact with your own accounts or data (unless explicitly authorized by us in writing)
- Use the minimum amount of data necessary to demonstrate the vulnerability
- Provide us with a reasonable opportunity to investigate and resolve the issue and do not disclose it to others before the vulnerability is fixed
- Comply with applicable laws while conducting your testing
Do Not:
- Exploit the vulnerability beyond what’s necessary to prove its existence
- Download, modify, or delete data that doesn’t belong to you
- Disclose the issue to third parties or the public until we’ve resolved it
- Use physical security attacks, social engineering, phishing, denial of service (DoS), or resource exhaustion tactics
- Test third-party applications or services that integrate with Mend.io
- Introduce or test malware, spam, or malicious payloads
- Engage in any testing that would harm or degrade Mend.io’s systems or services
Out of scope vulnerabilities:
The following types of issues are outside the scope of this policy:
- Physical attacks or access
- Social engineering or phishing
- DoS or resource exhaustion
- Clickjacking on pages without sensitive actions
- CSRF on non-sensitive or unauthenticated forms
- Attacks requiring MITM or physical access to user devices
- Vulnerabilities without a working proof-of-concept
- CSV injection without demonstrated impact
- Missing best practices (e.g., CSP, SSL/TLS configuration, cookie flags)
- Outdated browser vulnerabilities (older than two stable versions)
- Email security misconfigurations (SPF/DKIM/DMARC)
- Tabnabbing, content spoofing, or cosmetic issues without a viable attack vector
- Software version disclosures, banner identification, or verbose error messages
- Brute force or rate-limiting issues on non-authentication endpoints
What happens next:
Once we receive your report, we will:
- Acknowledge receipt (if contact details are provided)
- Investigate the reported issue
- Assess severity and complexity to determine remediation time
- Keep you updated on progress (if applicable)
Please note: resolution timelines vary depending on the nature of the issue.
Response targets for this program:
Time to first response: 1 day
Time to triage: 2 days
Time to resolution: 45 days
Legal Safe Harbor:
If you comply with this policy, we will not pursue legal action against you for security research activities. However, noncompliance or actions that violate applicable law or our Terms of Service may result in legal consequences. In addition, we make no representation or warranty on behalf of any third-party. Third-party individuals and entities may independently assess whether your actions may have caused harm to such third parties or violated their terms of use and, therefore, may independently seek legal action or remedies.
Thank you for helping us keep our systems, products and websites safe!
