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Helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

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Customer Success Manager

Giv’atayim, Tel Aviv District, Israel is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams love to use. We have offices in Boston and Tel Aviv and a global workforce of remote workers.

This is a Digital CSM position. You will be a leader that will map out, define and orchestrate all ongoing campaigns to nurture our customers through the lifecycle of their contract. This includes answering product-related questions via email, having dedicated office hours, creating campaigns using our CRM tool (Totango), and sending marketing information to explain new features, new offers, onboarding, training, and information on how to maximize value and drive adoption. 

The candidate will be genuinely curious about customers’ business needs, adoption and growth, have a technical background, and be resilient in the face of adversity.



As part of your responsibilities, you will provide a mix of duties to your customers, being able to answer product-related questions, understanding the needs of the customers and being able to create documentation/communications around that. Build and maintain communications through the CRM System for our customers throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal)

  • Develop technical proficiency with all Mend solutions.
  • Be the customer’s technical point of contact throughout the entire customer lifecycle (implementation, adoption, proficiency, expansion, renewal)
  • Update and maintain contacts within our CRM tool.
  • Update and maintain campaigns.
  • Be responsible for the deployment and onboarding of the accounts by ensuring each account receives the details needed.
  • Work closely with engineering, product management, customer support, sales and marketing teams.
  • Collaborate with customers to develop, deliver and execute customer success plans which outline critical success factors.
  • Drive customer adoption through training and development of best practices to continually create incremental value vie e-touch campaigns.
  • Monitor the adoption and usage rates of assigned accounts.
  • Maintain strong customer retention rates aligned with corporate goals.


  • 2+ years of experience in a customer success, tech support, or consulting role, or 2+ years in a sales or account management role
  • You are data-driven, well-organized, and have a bias toward action: you rely on metrics and KPIs to plan your weekly schedule.
  • You are a self-starter who thrives in a fast-paced start-up environment: you are always willing to take on new projects.
  • Strong technical and problem-solving skills.
  • You are a great communicator with the ability to influence and drive action across internal and external teams
  • Bachelor’s Degree or higher in a related field or equivalent work experience.

This is a plus but not required:

  • Experience with Software Composition Analysis (SCA) or Static Application Security Testing (SAST) solutions.
  •  Experience with software development build tools (e.g. NPM, NuGet, Maven, Gradle, Pip) – Big plus
  • Experience with SDLC and DevOps tools (e.g. GitHub,GitLab, BitBucket, JFrog Artifactory, Azure DevOps,Jenkins, TeamCity)
  • Experience with containerization (e.g. Docker, Kubernetes,OpenShift, etc.)
  • Familiarity with cloud environments (AWS, MS Azure)
  • Familiarity with infrastructure as code (IaC) (e.g.Terraform, Ansible, AWS CloudFormation, etc.)