Join the Team!

It’s an exciting time to be at

Helping our people thrive lies at the heart of our culture. The people who drive our success are a global and diverse group who support each other and share a passion for safeguarding a digital world.

At we are building a strong, diverse team of curious, creative people who support each other and produce innovative software products.

Frontline Support Engineer

Remote, Atlanta

The Company: is passionate about safeguarding the applications that power our digital world. We are a fast-growing company with a vision for building next-level application security that developers and security teams both love to use. We have offices in Boston and Tel-Aviv as well as a global workforce of remote workers. 

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer perspective
  • We are better together

Our Technical Support team continues to expand. We are looking for a junior engineer who is eager to get immersed in the world of security and compliance associated with the use of open-source and closed-source software, specifically in the Software Composition Analysis (SCA) and Static Application Security Testing (SAST) fields. The ideal candidate is innately curious, has excellent communication skills, and has a high aptitude for quickly learning new leading-edge technologies used in today’s SDLC practices. If you are excited about the idea of learning how software security vulnerabilities are found, reported, and remediated in today’s world of software development, as well as experiencing hands-on a multitude of cutting-edge tools including software package managers, source code management (SCM) systems, CI/CD solutions, containers, orchestration and more, this is the job for you!

 Location: United States (Home Office)

In this role, you will be performing initial technical analysis and first response to incoming customer issues which involves technical troubleshooting, issue replication, and solution/workaround recommendations. You will be escalating complex issues to senior staff via smart routing and case re-assignment. In addition, the role entails providing prompt and accurate support to customers reaching out to us from the application interface via our integrated chat solution. As the first point of contact, The Frontline Support Engineer has a privileged and essential responsibility in delivering an impactful and memorable experience to our customers. 

Required Qualifications:

  • Bachelor’s Degree in an IT-related field or 2+ years in an IT frontline customer-facing Support role
  • Knowledge or exposure to programming environments – not necessarily as a developer (e.g. Java, Python, JavaScript, C#, etc.)
  • Basic understanding of cloud-hosted applications
  • Familiar with various operating systems (e.g. Windows, Linux, OS X)
  • Excellent analytical and problem-solving skills 
  • Outstanding communications skills in English (written and verbal)

Considered a plus:

  • Experience with ticketing systems (e.g. Salesforce, Jira)
  • Experience with SDLC and DevOps tools (e.g. GitHub, Azure DevOps, Jenkins)
  • Familiarity with containerization (e.g. Docker, Kubernetes, OpenShift, etc.)
  • Familiarity with cloud environments (AWS, MS Azure)

The Benefits: lives out its employee-centric culture by providing comprehensive benefits to its employees:

  • Competitive compensation
  • Affordable Health Insurances (8 plans to choose from), Dental and Vision
  • Flexible and Generous PTO
  • 401k with company match
  • Equity
  • Paid Parental Leave
  • Monthly Work from Home Allowance
  • One Time Home Office Set-up Stipend for Remote Roles
  • Monthly team social events (locally and virtually)
  • Collaborative and innovative environment
  • Leadership that supports and encourages professional growth and development’s EEO Statement is an equal opportunity employer committed to encouraging and celebrating its diverse and inclusive workforce. We welcome all without regard to age, race, color, religion, gender identity and expression, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, citizenship, national origin, disability, military status, veteran status, political affiliation, or any other protected characteristics. All aspects of employment including hiring, training, advancement, and discipline will be solely based on merit and qualifications related to professional competence. operates on a principle of mutual respect and acceptance, and every employee must follow’s anti-harassment and anti-discrimination company policies.’s Diversity Commitment

At, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.