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CVE-2019-13457

Date: March 10, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Severity Score

Related Resources (8)

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
https://otrs.com/release-notes/otrs-security-advisory-2019-11/
https://nvd.nist.gov/vuln/detail/CVE-2019-13457
https://people.canonical.com/~ubuntu-security/cve/CVE-2019-13457
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://www.otrs.com/category/release-and-security-notes-en/
https://www.mend.io/vulnerability-database/CVE-2019-13457

Severity Score

Weakness Type (CWE)

Information Leak / Disclosure

CWE-200

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): NONE
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): NONE
Integrity (I): LOW
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): NONE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE
Additional information:

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