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CVE-2019-18179

Date: January 5, 2020

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Language: Perl

Severity Score

Related Resources (10)

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
https://security-tracker.debian.org/tracker/CVE-2019-18179
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
https://people.canonical.com/~ubuntu-security/cve/CVE-2019-18179
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://nvd.nist.gov/vuln/detail/CVE-2019-18179
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.mend.io/vulnerability-database/CVE-2019-18179

Severity Score

Weakness Type (CWE)

Exposure of Sensitive Information to an Unauthorized Actor

CWE-200

Insufficient Information

NVD-CWE-noinfo

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): LOW
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): SINGLE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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