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CVE-2021-21435

Date: February 8, 2021

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Severity Score

Related Resources (3)

https://otrs.com/release-notes/otrs-security-advisory-2021-02/
https://nvd.nist.gov/vuln/detail/CVE-2021-21435
https://www.mend.io/vulnerability-database/CVE-2021-21435

Severity Score

Weakness Type (CWE)

Exposure of Sensitive Information to an Unauthorized Actor

CWE-200

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): LOW
User Interaction (UI): REQUIRED
Scope (S): UNCHANGED
Confidentiality (C): HIGH
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): NONE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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