CVE-2026-103985
Published:November 06, 2026
Updated:November 10, 2026
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
Affected Packages
https://github.com/freescout-help-desk/freescout.git (GITHUB):
Affected version(s) >=1.8.225 <1.8.231Fix Suggestion:
Update to version 1.8.231Related Resources (5)
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Contact UsCVSS v4
Base Score:
7.1
Attack Vector
NETWORK
Attack Complexity
LOW
Attack Requirements
NONE
Privileges Required
LOW
User Interaction
NONE
Vulnerable System Confidentiality
HIGH
Vulnerable System Integrity
LOW
Vulnerable System Availability
NONE
Subsequent System Confidentiality
NONE
Subsequent System Integrity
NONE
Subsequent System Availability
NONE
CVSS v3
Base Score:
7.1
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
HIGH
Integrity
LOW
Availability
NONE
EPSS
Base Score:
0.30