CVE-2026-38444
Published:August 03, 2026
Updated:August 06, 2026
osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
Affected Packages
https://github.com/osTicket/osTicket.git (GITHUB):
Affected version(s) >=v1.10 <v1.18.4Fix Suggestion:
Update to version v1.18.4Related Resources (3)
Do you need more information?
Contact UsCVSS v4
Base Score:
5.3
Attack Vector
NETWORK
Attack Complexity
LOW
Attack Requirements
NONE
Privileges Required
NONE
User Interaction
PASSIVE
Vulnerable System Confidentiality
LOW
Vulnerable System Integrity
LOW
Vulnerable System Availability
NONE
Subsequent System Confidentiality
LOW
Subsequent System Integrity
LOW
Subsequent System Availability
NONE
CVSS v3
Base Score:
6.1
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
REQUIRED
Scope
CHANGED
Confidentiality
LOW
Integrity
LOW
Availability
NONE
Weakness Type (CWE)
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
EPSS
Base Score:
0.30